What Information We Hold and Why
When you open an account, we collect your name, email address, mobile number and the payment method you choose — whether that is bKash, Nagad or Rocket. We record this to verify your identity, process deposits and withdrawals, and keep your account secure. Transaction records linked
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to your wallet are stored as part of standard account operation. We also collect device and session data — browser type, IP address, pages visited — to detect unusual login activity and keep your account safe from unauthorised access. If you contact our support team, the
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conversation is stored so we can follow up accurately. We do not sell, rent or trade your personal data to outside marketing companies. Data shared with payment processors like bKash, Nagad or Rocket is limited strictly to what those processors need to complete your transaction. We
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retain your account data for as long as your account remains active and for a period after closure as required by applicable rules. You have the right to request a copy of the data we hold on you, or to ask us to correct inaccurate records.
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Availability of all services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.